Effective Date: December 9, 2024

Sauna Storehouse (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and share your information when you visit www.saunastorehouse.com (“our website”). It also explains your rights under the General Data Protection Regulation (GDPR) and how to exercise them.

1. Data Collection

We may collect and process the following categories of personal data:

  • Personal Identification Information: Name, email address, phone number, billing/shipping address.
  • Account Information: Username, password, and order history.
  • Payment Information: Credit card or payment details processed securely via third-party payment processors.
  • Technical Data: IP address, browser type, operating system, and usage data (e.g., pages viewed, session duration).
  • Communication Data: Information provided in customer support inquiries, reviews, or surveys.

We collect this data directly from you (e.g., when placing an order) or automatically via cookies and similar technologies.

2. How We Use Your Data

We use your personal data to:

  • Process and fulfill orders, including payment and shipping.
  • Provide customer support and respond to inquiries.
  • Improve our website’s functionality and user experience.
  • Send marketing communications (with your consent).
  • Comply with legal obligations, such as tax reporting.

3. Data Storage and Retention

We store your data securely on servers located within the European Economic Area (EEA). Data is retained only as long as necessary to fulfill the purposes outlined above or as required by law.

4. Data Sharing

We do not sell your data. However, we may share it with trusted third parties, including:

  • Service Providers: Payment processors, shipping companies, and IT support services.
  • Legal Authorities: When required to comply with legal obligations or enforce our terms.
  • Business Transfers: In the event of a merger, sale, or transfer of assets.

All third parties are contractually obligated to protect your data in compliance with GDPR.

5. Security Measures

We implement robust security measures to safeguard your data, including:

  • SSL encryption for secure data transmission.
  • Access controls to prevent unauthorized access.
  • Regular monitoring and updates to our systems.

While we strive to protect your data, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Under GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your data (“right to be forgotten”).
  • Restriction: Limit how we process your data.
  • Portability: Receive your data in a structured, commonly used format.
  • Objection: Object to data processing based on legitimate interests or direct marketing.

To exercise these rights, please contact us using the information below. We may require proof of identity before fulfilling your request.

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that collect information about your usage. You can manage your cookie preferences via your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal data.

9. Updates to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review it regularly.

10. Contact Us

If you have questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us at:

Sauna Storehouse
Email: privacy@saunastorehouse.com

This Privacy Policy complies with GDPR requirements and reflects our commitment to protecting your privacy.